Exchange Policy

1. General Policy

At Glow Men, we are committed to delivering quality products and a transparent shopping experience.

Due to the nature of our dropshipping business model, exchanges are limited and subject to specific conditions.

We encourage customers to carefully review product descriptions, sizes, and specifications before placing an order.

2. Eligibility for Exchange

We only offer exchanges in the following cases:

  • The item received is defective

  • The item was damaged during transit

  • The customer received the wrong product

To request an exchange, you must contact us within:

  • 7 days of delivery (Brazil)

  • 14 days of delivery (international orders)

Requests submitted after this period may not be accepted.

3. Exchange Requirements

To qualify for an exchange:

  • The item must be unused

  • In original condition and packaging

  • With no signs of wear or misuse

  • Accompanied by proof of purchase

Customers must provide:

  • Order number

  • Clear photos or videos showing the issue

Failure to provide visual proof may result in denial of the request.

4. Non-Eligible Situations

We do not offer exchanges in the following cases:

  • Incorrect size selected by the customer

  • Change of mind

  • Minor color variations due to screen differences

  • Delays caused by customs or shipping carriers

Example:
If a customer orders the wrong size, the exchange request will not be approved. The customer may request a return (if eligible) and place a new order.

5. Exchange Process

Once the request is approved:

  • We may send a replacement item at no additional product cost

  • In some cases, we may issue a refund instead of an exchange

Because products may ship directly from international suppliers, return shipping costs (if required) are the responsibility of the customer unless the item is defective or incorrect.

Glow Men reserves the right to determine whether a replacement or refund is the most appropriate solution.

6. Processing Time

After approval:

  • Replacement orders are processed within 3–7 business days

  • Shipping time follows our standard Shipping Policy

7. Important Notice (Dropshipping Transparency)

As we work with international fulfillment partners:

  • Replacement items may ship separately

  • Packaging may differ

  • Delivery times may vary

We strive to resolve all exchange requests fairly and efficiently.